Help & FAQs

Answers to the most commonly asked questions.



Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What countries do you ship to?

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days from the end of production. Please allow up to fifteen business days from when you order for the order to be ready for shipping. For more information, please see our Shipping Policy.

Returns and Refunds

How do I return a product?

Most products offered on are custom made to order, and cannot be returned, refunded, or exchanged, except in cases of manufacturer defect or error on our part.

Customized or personalized items cannot be returned or exchanged, unless there is a manufacturing defect or an error on our part.

You have 15 calendar days from the date of delivery to initiate a return. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

To initiate a return, please contact our customer support team either by visiting the store at 250 North Solano, Las Cruces New Mexico, phone or email within the return period.

Please see our Return and Refund Policy for full details.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.